Privacy Policy

This Privacy Policy applies to the Air Conditioning Ormeau website (airconditioningormeau.com.au) only. Air Conditioning Ormeau is fully licensed, insured and ARC-certified, operating under Lic #83326 and ARC #L160535. We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect when you visit this website or contact us, why we collect it, who we share it with, how long we keep it, and how you can access or correct it. It applies only to information collected through this website and our related phone and contact-form channels, not to any other website or business.

By using this website, you acknowledge that your information will be handled as set out below. If you have any questions about this policy, or about the personal information we hold about you, you can contact us using the details at the bottom of this page.

We collect information in three ways.

Information you give us:

• Name, phone number and email, when you submit the contact form
• Suburb, service requested, urgency and message details from the contact form
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, such as page views, time on page and scroll depth
• Device information, including browser, operating system, IP address and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid advertisement

We collect this information directly from you when you interact with the website, or automatically through the technology described above. We do not purchase personal information about you from third-party data brokers, and we do not collect sensitive information such as health records or financial account details through this website.

We use the information we collect for specific, limited purposes:

• To respond to your contact form submission or phone call
• To book and complete air conditioning work for your property
• To provide workmanship guarantee service or follow-up if you become a customer
• To improve the website and understand which pages help visitors, using Google Analytics
• To attribute marketing channels, using call tracking and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

We do not use your personal information for any purpose beyond those listed above without asking you first.

We only share your data with the following services, each for a specific purpose:

• Cloudflare – hosts the website and protects it from malicious traffic (processed in the United States, with global edge presence)
• Google Analytics 4 and Google Tag Manager – analyse how the website is used (processed in the United States)
• Our call-tracking provider – tracks which marketing channel a phone call came from (processed in Australia)
• Our lead-management system – receives contact form submissions

We do not sell your personal information to any third party, and we do not share it with any business unrelated to delivering or supporting your air conditioning enquiry. Where a third-party service provider processes information outside Australia, that provider is bound by its own privacy policy and, in the case of Cloudflare, Google Analytics and Google Tag Manager, by their published international data-handling practices.

This website uses cookies, which are small text files stored on your device, to support analytics and tag-management functions. These cookies help us understand which pages are useful to visitors and how the site is performing, but they do not identify you personally on their own. You can disable cookies through your browser settings at any time, though some website features may not work as intended if you do. Most browsers provide instructions for managing or deleting cookies in their help or settings menu.

We retain data for the following periods:

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records for booked work: retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings, if any: retained for 12 months, unless needed for an ongoing dispute

Once a retention period has passed, we securely delete or de-identify the relevant data, unless we are required to keep it for longer under tax, consumer-guarantee or other legal obligations.

Under the Australian Privacy Principles, you have the right to:

• Access: ask what personal data we hold about you
• Correction: ask us to correct inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to our legal record-keeping requirements
• Complaints: raise a complaint with us first; if it remains unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and may need to verify your identity before releasing or changing any personal information, to protect your privacy and ours.

We take reasonable steps to protect your personal information, including using HTTPS, secured infrastructure through Cloudflare, and access controls on our lead-management system. Access to customer information within our business is limited to the people who need it to respond to your enquiry or complete your job. No method of transmission or storage is completely secure, but we work to protect your data using appropriate safeguards and review our practices as our systems change.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. The services advertised on this website are aimed at homeowners and businesses arranging air conditioning work, not at children. If a parent or guardian believes a child has submitted personal information to us, please contact us and we will remove it.

We may update this Privacy Policy from time to time, for example if we start using a new third-party service or our data-handling practices change. Any changes will be reflected on this page with a new "last updated" date. We encourage you to review this page periodically. Continued use of the website after an update constitutes acceptance of the updated policy.

• Business: Air Conditioning Ormeau
• Operating under: our parent business identity, fully licensed, insured and ARC-certified, Lic #83326, ARC #L160535
• Phone: (07) 5661 9513
• Website: airconditioningormeau.com.au

See also our Terms of Use.